FAQ, Tips & Industry Terms
What happens when I place an order online?
Your order is transmitted to our office and reviewed by a person. We check for any red flags such as abnormal looking art or quantities that are close to qualifying for a “price break”.
If we find any of these items or other common ordering issues, we’ll send you an e-mail with the information we’ve found.
Once the order is checked, it moves into graphics and a proof is generated. We do not print anything until you’ve seen and approved an e-mailed proof.
This additional step prevents many common printing mistakes, and we do this at no charge!
Up until the final proof is approved, you can cancel your order at any time. If you decide that your artwork needs to be changed, we can handle those changes up until the point where you approve the final proof.
After your final proof approval, we send your artwork into production and will send you an e-mail with a ship date as soon as it’s established.
Once your custom order moves to the production phase, it can no longer be cancelled.
What if I have questions about my order that I can’t find the answer to?
Feel free to give us a call at 877-776-6651 FREE or drop us an e-mail at firstname.lastname@example.org
We’re quick to respond to both e-mails and messages!
What is camera ready artwork, and does mine qualify?
Camera ready artwork is vector based designs typically created in Indesign, Illustrator, or Coreldraw.
Vector means “straight line” and this type of artwork is a set of lines and instructions that allows capable computers of freely resizing and shaping the artwork without distortion. Raster (collection of dots) artwork is not freely resizable and can distort or pixilate when scaled for promotional product imprints.
Microsoft products (Word, Publisher, Powerpoint, Open Office) are not capable of generating camera ready artwork.
Wondering whether your artwork is camera ready or not? Simply place your order online and select “pay with purchase order”.
In the notes, let us know that you want your artwork evaluated. There is no charge for this service. We will quickly give you a yes, or a no and you can decide whether to proceed with your order. You do not need to provide a credit card for this service.
How long does it take to receive my order?
The number of “production days” quoted on our web site is the number of business days from the time you approve final artwork, until the order ships.
If the production days are 5, for example, this means that your order will ship from the factory 5 business days after your final artwork is approved.
If you have an event that you need the product for, in many cases we are able to provide rush services at no charge.
Call or e-mail us to see if this is available for your specific order.
What’s the value in Promotional Products?
Promotional products give you the most BANG for your buck when it comes to your advertising needs. Getting your information in the hands of potential customers is what it’s all about, and nothing does the job better than promotional products.
Studies have shown the promotional products outlast most any type of advertising, such as classified ads, radio commercials and TV spots, and have the ability of staying visible to your customers for years to come. Best of all, there are 1000’s of unique promotional products to choose from, and price ranges to meet any financial plan.
Whether your budget is $10 or $10,000, we have a vast array of products for you to choose from to accommodate your needs.
Why are Promotional Products so great for advertising?
They promote image and brand awareness.
They also can be a valuable tool for introducing or reinforcing marketing of products and services.
Promotional Products are great for generating sales leads, for example at trade shows or corporate events.
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We know that sometimes the terms used to describe a product, style or fabric type can be confusing.
Glossary of Industry Terms
Here is a glossary with some of the most common terms used in the Apparel and Promotional Product Industry.
1x1 Rib Knit
This narrow rib has a soft, fine hand and retains its slim fit.
2x1 Rib Knit
Textured rib knit with a comfortable stretch—made to be worn alone or layered.
2 - Way Zipper
A zipper with two zipper pulls so the garment can be unzipped from either direction.
A finish commonly used on a sleeve or bottom hem that uses four needles to create parallel rows of visible stitching, giving the garment a cleaner, more finished look, as well as adding durability.
A fabric that stretches both on the crosswise and lengthwise grains of the fabric. Also called mechanical stretch, except mechanical stretch doesn’t use spandex or other stretch yarns.
Air Jet Yarn
A type of open-‐end spinning that uses a stationary tube in which jets of air are directed to cause fibers to twist thereby forming a yarn. This process definitely influences the soft hand feel of the fabric while maintaining excellent resistance to pilling.
Fabric that is tightly woven from an extremely fine poly thread with a suede finish for a luxuriously supple feel. When combined with waterproof coating and full seam sealing, microfiber is 100% waterproof. 100% polyester.
The American National Standards Institute (ANSI) is an organization that promotes standards for industry and government.
ANSI Class 2
An ANSI designation for garments that are intended for activities where greater visibility is necessary during inclement weather. It also covers workers who perform tasks that divert their attention from approaching traffic or puts them in close proximity to vehicles traveling 25 mph or higher.
ANSI Class 3
An ANSI designation for garments that provide the highest level of visibility and are intended for workers who face more serious hazards than Class 2.
A term used for a garment that is able to resist, either naturally or chemically, the effects of microbial secretions put off by the human body, resisting odor and increasing garment life.
A treatment applied to garments primarily to resist the formation of little balls on the fabric’s surface due to abrasion during wear. See Pilling.
Baby Pique Knit
A knitting method that creates a fine, small textured surface that appears similar to a very small waffle weave.
A piece of fabric that connects the back of a garment to the shoulders. This allows the garment to lay flat and drape nicely.
To reinforce a seam with a bar of stitches, providing a more durable seam end. Commonly used at stress points.
Worn next to the skin, a base layer wicks sweat and keeps the wearer drier and more comfortable.
A technique used by designers for cutting clothing to utilize the greater stretch in the “bias” or diagonal direction of the fabric, thereby causing it to accentuate body lines and curves and drape softly.
A small geometric pattern with a center dot knit into the fabric.
A decorative stitch often used to finish an unhemmed blanket. The stitch can be seen on both sides of the blanket.
A yarn or a fabric that is made up of more than one type of fiber.
Multiple layers of fleece are bonded together to form a higher functioning garment.
The technique of permanently joining together two fabrics or layers of fabrics together by a bonding agent into one unit.
A single, uniform fold in the center back of a garment to allow for more room and comfort.
The movement of water or water vapor from one side of the fabric to the other, caused by capillary action, wicking, chemical or electrostatic action.
The breathability rating is expressed in a gram measurement of how much vapor a square meter (G/M2) of fabric will allow to pass in a 24-‐hour period.
A finishing process for knit or woven fabrics in which brushes or other abrading devices are used to raise a nap on fabrics or create a novelty surface texture.
Easily personalize your corporate apparel and promotional products using the best brands with your logo or custom design.
Professional, custom promotional products and high-quality corporate clothing
that your team will love. On time, On spec, On price. We guarantee it!
Professional, custom promotional products and high-quality corporate clothing that your team will love. On time, On spec, On price. We guarantee it!
© 2018 • Rocky Mountain Promotional Products & Apparel