FAQ, Tips & Industry Terms

What happens when I place an order online?

Your order is transmitted to our office and reviewed by a person. We check for any red flags such as abnormal looking art or quantities that are close to qualifying for a “price break”.

If we find any of these items or other common ordering issues, we’ll send you an e-mail with the information we’ve found.

Once the order is checked, it moves into graphics and a proof is generated. We do not print anything until you’ve seen and approved an e-mailed proof. This additional step prevents many common printing mistakes, and we do this at no charge!

Up until the final proof is approved, you can cancel your order at any time. If you decide that your artwork needs to be changed, we can handle those changes up until the point where you approve the final proof.

After your final proof approval, we send your artwork into production and will send you an e-mail with a ship date as soon as it’s established. Once your custom order moves to the production phase, it can no longer be canceled.

What if I have questions about my order that I can’t find the answer to?

Feel free to give us a call at (970) 245-9814 or drop us an e-mail at info@rockymountainpromo.com. We’re quick to respond to both e-mails and messages!

What is camera ready artwork, and does mine qualify?

Camera-ready artwork consists of vector-based designs, typically created in InDesign, Illustrator, or CorelDRAW.

Vector means “straight line” and this type of artwork is a set of lines and instructions that allows computers to freely resize and reshape the artwork without distortion. Raster (collection of dots) artwork is not freely resizable and can distort or pixelate when scaled for promotional product imprints.

Office programs (Word, Publisher, PowerPoint, OpenOffice) are not capable of generating camera ready artwork.

Wondering whether your artwork is camera ready or not? Simply send us your artwork and let us know you want it evaluated. There is no charge for this service — we will quickly give you a yes or a no, and you can decide whether to proceed. Searching for “custom logos near me”? Visit our Custom Logos Near Me page for a free logo check.

How long does it take to receive my order?

The number of “production days” quoted on our website is the number of business days from the time you approve final artwork, until the order ships.

If the production days are 5, for example, this means that your order will ship from the factory 5 business days after your final artwork is approved.

If you have an event that you need the product for, in many cases we are able to provide rush services at no charge. Call or e-mail us to see if this is available for your specific order.

What’s the value in Promotional Products?

Promotional products give you the most bang for your buck when it comes to your advertising needs. Getting your information in the hands of potential customers is what it’s all about, and nothing does the job better than promotional products.

Studies have shown that promotional products outlast almost any type of advertising, such as classified ads, radio commercials and TV spots, and can stay visible to your customers for years to come. Best of all, there are thousands of unique promotional products to choose from, and price ranges to meet any financial plan.

Whether your budget is $10 or $10,000, we have a vast array of products for you to choose from to accommodate your needs.

Why are Promotional Products so great for advertising?

• They promote image and brand awareness.
• They also can be a valuable tool for introducing or reinforcing marketing of products and services.
• Promotional products are great for generating sales leads, for example at trade shows or corporate events.

How many shirts do we need to order?

We are set up for team, school and company quantities. Screen printing is the most cost-effective at higher quantities; DTF printing handles full-color designs with no per-color setup. Tell us your quantity and design, and we’ll recommend the most cost-effective method.

How fast can you turn around an order?

Turnaround depends on the method, quantity, and current shop volume. Because DTF is done in-house, it’s generally our fastest option on full-color work. For larger screen printing or embroidery orders, we’ll give you a clear timeline when you request your quote — just ask, and we’ll be upfront about what’s realistic for your deadline.

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Industry Terms

We know that sometimes the terms used to describe a product, style or fabric type can be confusing.

Glossary of Industry Terms

Here is a glossary with some of the most common terms used in the Apparel and Promotional Product Industry — see the full Glossary of Industry Terms page.